Customer service

Shipping & handling, in plain English.

How we get plants from our greenhouse in Lagos to your window without a single bruised leaf.

Delivery zones & rates

Updated Apr 2026

Loading delivery rates…

Rates are flat per order, not per plant. Heavy mature plants (Size 2+) may include a small handling surcharge — shown at checkout.

How an order travels

Order placed

You get an instant email confirmation. Plants are pulled the next morning at the farm.

Hand-prepped

Each plant is inspected, watered, leaves trimmed, and wrapped in shock-absorbing kraft sleeves.

On the road

A tracking link is sent. Lagos orders move with our own van; out-of-state orders go via GIG / Kwik.

At your door

Unwrap, place in bright indirect light, and wait a week before watering. We follow up after 14 days.

Returns, refunds & guarantees

30-day growth guarantee. If your plant arrives damaged or fails to thrive within 30 days of delivery, send a photo to info@aloewrld.com and we'll replace it free, or refund in full.

Wrong item or missing parts. Reply to your delivery confirmation within 7 days; we'll dispatch the missing item by the next business day.

Care kits & tools. Unopened items can be returned within 14 days for a refund minus return shipping. Plants themselves are not returnable for change-of-mind reasons — they're living things.